Shipping & Delivery Policy

Effective Date: 20/12/2024

At Margman.in, we aim to provide a seamless shopping experience for our customers. This Shipping & Delivery Policy outlines the key details regarding the delivery of our digital and physical products.

1. Digital Products

For products such as eBooks, courses, and digital resources:

  • Delivery Method: Digital products are delivered via email or through direct access on our platform.
  • Delivery Timeline: You will receive access to your digital products immediately after payment confirmation. In rare cases, it may take up to 24 hours.
  • Access Instructions: An email will be sent to your registered email address with instructions on how to access your purchase.

If you do not receive the email, please check your spam/junk folder or contact our support team for assistance.

2. Physical Products (if applicable)

For products like books, merchandise, or other physical items:

  • Delivery Areas: We ship across India. For international shipping, please contact us before placing your order.
  • Processing Time: Orders are processed within 2-3 business days after payment confirmation.
  • Shipping Timeline: Delivery times vary based on your location:
    • Metro Cities: 3-7 business days.
    • Non-Metro Cities and Rural Areas: 5-10 business days.
  • Shipping Charges:
    • Free shipping for orders above ₹500/-.
    • A flat rate of ₹80/- applies to orders below this threshold.

3. Tracking Your Order

For physical products:

  • Once your order is shipped, you will receive a tracking number via email or SMS to monitor the delivery status.
  • You can track your order through the courier partner’s website or app.

4. Delays or Issues

While we strive for timely delivery, unforeseen circumstances such as weather conditions, natural disasters, or logistical challenges may cause delays. If your order is delayed, please contact our support team, and we will assist you promptly.

5. Lost or Damaged Items

For physical products:

  • If your order arrives damaged or is lost during transit, please contact us within 7 days of delivery. We may require photos of the damaged item and packaging for verification.
  • Once verified, we will issue a replacement or refund as per your preference.

6. Changes to Orders

  • Order Modifications: Changes to an order can only be made before it is processed for shipping.
  • Cancellation: Orders can be canceled before shipment for a full refund. Once shipped, cancellations are not possible.

7. Contact Information

For any questions or concerns regarding shipping and delivery, please reach out to us:

  • Email: info@margman.in
  • Phone: 9660-740-704
  • Hours of Operation: 9 AM to 6 PM, Monday to Saturday

Thank you for choosing Margman.in. We look forward to serving you!