Effective Date: 20/12/2024

At Margman.in, customer satisfaction is our top priority. This Refunds & Returns Policy outlines the conditions under which you may request a refund or return, ensuring transparency and a seamless experience.

1. Refunds for Digital Products

Eligibility for Refunds:

Refunds for digital products, such as eBooks, courses, or downloadable resources, are only applicable in the following cases:

  • The product was not delivered or is inaccessible after purchase.
  • There is a technical issue with the product that cannot be resolved.

Non-Refundable Situations:

  • Refunds are not provided for digital products that have been downloaded or accessed successfully.
  • Change of mind or dissatisfaction with the content does not qualify for a refund.

How to Request a Refund:

  • Contact us within 7 days of purchase with proof of payment and details of the issue.
  • Our team will verify the claim and process the refund if eligible.

2. Refunds & Returns for Physical Products (if applicable)

Eligibility for Returns:

Returns are accepted for physical products under the following conditions:

  • The item is defective, damaged, or incorrect.
  • The return request is made within 7 days of delivery.

Conditions for Returns:

  • The product must be unused and in its original packaging with all tags and accessories intact.
  • Proof of purchase and photos of the defect or damage are required.

Non-Returnable Items:

  • Products marked as “Final Sale” or “Non-Returnable.”
  • Items damaged due to misuse or mishandling by the customer.

3. Refund Process

For Digital Products:

  • Refunds will be processed back to the original payment method within 7-10 business days after approval.

For Physical Products:

  • Once the returned item is received and inspected, a refund will be issued to the original payment method within 7-10 business days.
  • If you prefer, we can issue a replacement instead of a refund.

Shipping Charges:

  • Original shipping charges are non-refundable.
  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

4. Cancellations

Digital Products:

  • Cancellations are allowed only if the product has not been accessed or downloaded.

Physical Products:

  • Orders can be canceled before they are shipped for a full refund. Once shipped, cancellations are not possible.

5. How to Request a Refund or Return

To request a refund or return, contact our support team:

  • Email: info@margman.in
  • Phone: 9660-740-704
  • Details Required: Proof of purchase, product details, and the reason for the request.

6. Exceptions and Special Cases

We strive to address all issues fairly and promptly. If your concern does not fall under the standard policies outlined here, please contact us directly, and we’ll do our best to assist you.

7. Contact Information

If you have any questions or concerns regarding refunds and returns, reach out to us:

  • Email: info@margman.in
  • Phone: 9660-740-704
  • Hours of Operation: 9 AM to 6 PM, Monday to Saturday

Thank you for choosing Margman.in. Your satisfaction is important to us!